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Helping 400 Air Liquide employees imagine and own their new workspace.

Customer

Air Liquide

creation date

2020

Expertise

User Research

Organization & Training

Service Design

How can we help the Air Liquide Digital & IT department better allocate its real estate resources and offer spaces and tools better suited to its teams' hybrid work environment?

Define a new work experience and promote new ways to collaborate, while supporting change management with employees by involving them through co-design.

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The Haigo twist

Understand the businesses, workflows and needs of teams. Imagine a new hybrid work experience that better responds to new uses in the wake of the pandemic.

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Our secret 

01

Workspaces designed for each expertise, supporting an agile organization and taking into account each work mode.

02

Spaces that help break down silos, facilitate collaboration between employees and entities.

03

Constant upstream communication on the process and decision-making, a welcome kit and fun activities to discover the new space on the big day.

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The result

3
3000
m2
8
/10

Employee journeys

Furnished offices

Ratings of the first experience

And 13 challenges to improve the work experience.

In collaboration with an architectural firm.

On the premises by employees.

They say it better than we do

"

Haigo enabled us to identify the personas and daily painpoints that greatly contributed to the relevance and success of the project - particularly around cross-team collaboration. Beyond the result, it was also the path to get there, which Haigo had marked out, that was of great value - the involvement of employees, the simplicity of communications, the trust they were able to create, enabled us to put in place the foundations of change management from the outset.

Paul-Xavier Billette

HR Director @Air Liquide IT

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