The Haigo twist
Understand the omnichannel experience to lay out the paths from packaging to mobile app and online service. Build the roadmap for future developments across all touchpoints.
Our secret
Identify UX improvement levers.
Benchmark best practices from other innovative players facing the same challenges.
Raise user awareness and responsibility right from the onboarding phase, using storytelling, quizzes and product tours to improve and add innovative features in a complex ecosystem with strong security constraints.
The result
User tests
Design sprints
Fewer service requests
Carried out with profiles new to cryptos or the use of technology in general, at every stage to test and iterate.
And over 200 formalized mobile screens.
On onboarding issues, saving almost 400 tickets per day.
They say it better than we do
Haigo won us over with their understanding of the challenges facing our ecosystem & industry, as well as society at large. More than the quality of their design output, it's their way of working that makes the difference, because it's aligned with the demands and pragmatism of a startup like ours.
Benoît Pellevoizin
VP Marketing @Ledger
