The Haigo twist
Map all processes linked to the collection, analysis and activation of traveler information to identify possible improvements to existing systems.
Our secret
Get out in the field and understand the daily lives of operators and passengers.
Co-construct the mappings with the internal experts to encourage ownership of the approach and the final objectives.
Propose small, pragmatic and visible actions quickly to share the results with the organization.
The result
Strong vision
Process mapped
Solutions
Around which the RATP team has aligned, before being shared accross the whole group through a 2-year roadmap, and a methodology shared and adopted by other RATP teams.
Co-created on 6 themes for RER and Métro modes.
Quick win identified and deployed.
They say it better than we do
Need a quote
RATP
Director of Traveler Information
