Service Design
Serve your customers and users
across all channels.
We design services and experiences to improve the way people live and work.
Contact our Service Design experts
Service Design
We design services and experiences to improve the way people live and work.
Contact our Service Design experts
The multiplication of touchpoints with your customers makes their journey and their interactions with you increasingly complex. Service design helps you visualize these journeys and prioritize impactful actions.
We imagine your experiences from an omnichannel point of view, think up your high value-added services and connect your contact points seamlessly, for lasting relationships.
Our service design deliverables are not limited to presenting a target vision. They're always actionable, and our do-it-yourself culture means we can quickly imagine and implement a Minimum Viable Service to test our hypotheses.
Depending on the project, we surround ourselves with complementary skills (lean experts, architects, technical experts) so that we have a multidisciplinary eye on your challenges.
...by supporting teams in the upstream phase of consultation and roadmap definition, as in the case of RATP's passenger improvement project.
... by reducing the difference in quality between the physical and digital experience, as in the case of Yellow Korner.
...facilitating the addition of innovative functionalities to a complex ecosystem, while taking into account strong security constraints, as in the case of Ledger.
...by training and acculturating your team members to the challenges of agile project management, as in the case of Dior.
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Thanks to the team for making the creation of the new office experience as smooth as possible for all of us, and the landing as smooth as possible. Thank you for the smooth transition from 100% remote working to returning to the office, balancing the aspirations of some with the desires of others, and even the fears of meeting the post-pandemic crowd again.
Anonymous contributor
Air Liquide
We would be delighted to help you with your projects.
